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Product Information
Below are some of are common questions about our products
How should I incorporate Aeriso products into my skincare routine?
Start with our gentle Cleansing Mousse Foam, followed by targeted treatments specific to your skin concerns. For optimal results, use Aeriso cleansing mousse day and night and Dark spot cream day and night. Use tea tree cream as needed for acne prone skin. Always perform a patch test before introducing new products into your routine.
How long should I wait between applying different products?
Allow 30 second between each product application for optimal absorption. For our active treatments like Herbal Tea Tree Cream, wait one minute before applying your next skincare product.
Can I use multiple Aeriso products together?
Yes, our products are designed to work synergistically. Follow this recommended order: Aeriso Cleansing mousse, dark spot cream for moisturizing and uneven skin tone and order our herbal tea tree cream for hormonal acne . If you experience any sensitivity, reduce frequency of use or consult our skincare specialists.
What's the shelf life of Aeriso products?
Unopened products remain stable for 24 months. Once opened, products should be used within 12 months for optimal effectiveness. Check the PAO (Period After Opening) symbol on each product.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take to receive my order?
Domestic Orders:
- Standard Shipping: 4-7 business days
- Express Shipping: 2-3 business days
International Orders:
- Standard Shipping: 7-14 business days
- Express Shipping: 4-7 business days
Do you ship internationally?
Yes, we currently ship to Canada and United Kingdom.
How can I track my order?
You'll receive a tracking number via email within 24 hours of your order shipping. Track your package through our website or directly through USPS.
What is your return policy?
We accept returns within 14 days of purchase for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns of opened skincare products unless they arrive damaged.
How do I initiate a return?
- Contact our customer service team at info@aerisoskincare.shop
- Provide your order number and reason for return
- Receive return shipping label (if applicable)
- Ship items back in original packaging
Refund processed within 7 business days of receiving return
What if my product arrives damaged?
Contact us within 24 hours of receiving your order with:
- Order number
- Photos of damaged items
- Description of damage
We'll provide a replacement or full refund within 7 business days.
Do you offer exchanges?
Yes, we offer exchanges within 7 days of purchase. Exchanges are free for open but damage. Contact our customer service team to initiate an exchange.
